Refund policy

At Deelicious Dishes, we value your satisfaction and strive to ensure your shopping experience is delightful. If, for any reason, you are dissatisfied with your purchase, we offer a straightforward refund policy to provide peace of mind to our valued customers. Please carefully review the following details of our policy:

1. Authorization

Before initiating a return, it is imperative to obtain authorization from our dedicated support team. Contact us via email at deeliciousdishes01@gmail.com to begin the return process. You will receive return instructions and further guidance from our team.

2. Time Limit

Our refund policy is valid for 30 days from the date of your original purchase. Should 30 days have elapsed since your order, we regret that we cannot offer you a refund or exchange.

3. Proof of Purchase

To facilitate your return request, please ensure that you have a valid proof of purchase, such as a receipt or order confirmation.

4. Visual Documentation

In the event of a damaged, incorrect, or missing item, it is essential to provide photographic evidence of the issue. We kindly ask that customers supply clear images that accurately depict the defects. Failure to provide visual documentation may hinder our ability to process your request.

5. Return Condition

To be eligible for a return, your item must remain unused and be in the same condition as when it was received. Additionally, the product must be in its original packaging.

6. Shipping Responsibility

Once your return has been authorized and you have received return details from our team, you will be responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. In the case of a refund, the return shipping expenses will be deducted from your refund.

The time it takes for an exchanged product to reach you may vary depending on your location. If you are returning an item valued at over $75, we strongly recommend using a trackable shipping service and considering the purchase of shipping insurance. We cannot guarantee the successful receipt of your returned item.

7. Refunds (if applicable)

Upon receipt and inspection of your return, we will send you an email to acknowledge the receipt of your item. Additionally, you will be informed of the approval or rejection of your refund.

If your refund is approved, it will be processed promptly, and a credit will be applied to your credit card or the original method of payment within a specific timeframe.

8. Late or Missing Refunds (if applicable)

If you have not yet received your refund, please follow these steps:

• Begin by checking your bank account once more.
• Contact your credit card company, as there may be a delay before your refund is officially posted.
• Contact your bank, as processing time can vary.
• If, after following these steps, your refund is still not received, please reach out to us at deeliciousdishes01@gmail.com for further assistance.

Unclaimed Orders:

It is the customer's responsibility to monitor tracking information and be available when their order is scheduled for delivery. Regardless of the postal service, delivery attempts will be made at least once. If a delivery is unsuccessful, the order will be held at the local post office or relevant postal center for a specified period (duration may vary by country and postal service).

If the customer does not claim their order within the designated timeframe, the order may be returned to us. In such cases, we regret that we cannot offer a refund or replacement. However, if the customer wishes to have the order reshipped, we are happy to accommodate this request, provided that the customer covers the associated postage costs.

At Deelicious Dishes, we appreciate your trust in our products and services. Our commitment is to ensure your satisfaction with every purchase, and our refund policy is designed to make the process as straightforward as possible. Please do not hesitate to reach out to our dedicated support team at deeliciousdishes01@gmail.com for any assistance or inquiries. Thank you for choosing Deelicious Dishes!